A flexible, varied pool of available support services supports each product and system. These services have been developed to ensure long, trouble-free operation. This is achieved by offering many options for demand and contracted services.

Some of the support services offered by Matrikon Moore. are:

Software updates supplied as they are released to maintain access to the latest technology.

Third-party equipment support to provide single-source responsibility for a system.

Extended warranties that supply a risk-free, known cost of ownership.

Disaster recovery assistance, which includes off-site storage of databases and fast delivery of replacement equipment.

 

Matrikon Moore also has full teleconferencing facilities should you need one-on-one assistance.

Active support contracts allows access to our secure web site that contains a wealth of technical information. In addition to this you will be able to request support and log interventions. This will also give you access to our engineers that can assist you with your automation concerns.

All customers should have access to services such as spare parts delivery and technical assistance.

They can also take advantage of a field support agreement for their instrumentation or control system. The field support agreement allows services to be selected and combined to obtain the right mix of support for the situation.

Technical Secure Area

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In order to stay competitive in the global marketplace, each business is faced with the challenge of increasing productivity and quality. One way to achieve these goals is through training of your workforce. Matrikon Moore offers a broad range of educational services providing quality and excellence to the automation industry.

Training paths have been designed to suit the roles and responsibilities of the student. Courses are scheduled so that a student can attend all courses back-to-back in one location, or can attend courses at intervals to meet his or her requirements. All training is aimed at giving the student practical hands-on experience with the relevant product and system. Matrikon Moore instructors are experienced professionals who can answer the student's questions with ease. Professional instructors and hands-on equipment ensure quality results for your educational investment.

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